Our Privacy policy

This is the website of the Three Counties Consortium, a brand name for partnership working with the Heart of Worcestershire College (www.howcollege.ac.uk)

For legal & privacy issues, our registered UK address is:

Heart of Worcestershire College,
Osprey House,
Albert Street,
Redditch B97 4DE.
Tel: 01527 570020

We only store email addresses, the usernames people enter, and the organisation they work for; people who receive updates by these email addresses have actively opted in to this service. If you don’t want to receive e-mail from us in the future, you can always contact us.

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and will be compliant with the EU General Data Protection Regulation (GDPR), which comes into force on the 25th May 2018.

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

For further information on these rights you can contact the ICO via one of the options on their website https://ico.org.uk/global/contact-us/

Our Privacy Policy, together with our terms and conditions, sets out how we collect personal information from you, or how you provide us with personal information, which will be processed by us.

How we collect and use the information we receive from you

When you create an account with us on our website, we will ask you to provide certain personal information, for example:

  • your name; and
  • your email address.

Please note that we require this information to be able to process and fulfil your request to allow access to protected content and send you updates.

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which may be amended from time to time).

Your personal information will then be used by us to provide you with access to the protected content on this site  and from time to time to communicate with you about updates to content.

Please note that we may also use the information you provide to us for the following purposes:

  • to monitor website usage and provide statistics for the purposes of improving and developing our website and the services we provide via our website;
  • to support, improve and develop our business in general;
  • to contact you for your views on our website, our services and our business in general; and/or
  • to provide you with updates to our services, any special or new services, developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you.

 If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to consortium@howcollege.ac.uk.

You have the right to ask us not to process your personal data for marketing purposes. We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.


Email Marketing

When you fill out a webform to sign up to updates, download a resource, we may ask you to provide certain personal information, including your:

  • Name
  • Email address
  • Job title & the organisation you work for

By completing the form and ticking the relevant boxes you are providing your consent for the College to process your personal data, and this is the legal basis we are relying on to do so.

We will use the information that you give us to send you relevant emails containing news.

We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity. You can withdraw your consent and unsubscribe at any time by contacting us.

If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.

We will not sell or rent your information to third parties.

How safe is your information?

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Please note that we may need to disclose your personal information where we:

  • are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection.

How you can register

You are able to browse some our website without registering with us. Please note, however, that you will not be able to access any of the protected content unless you register with us.

For the purposes of registration, we will ask you to enter your name and confirm your email address and the organisation you work for. The registration process will take a few moments and it will create an account for you in our system. As indicated above, all information or account details that you provide to us will be securely protected.

Once you have registered, each time you visit our site, you will need to input your username and chosen password to identify yourself to us. Once you have identified yourself, you will be able to access protected content. To update your personal details, please see the General section of this policy.

Our use of cookies

A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.

We will take your continued use of our website as your consent to our use of cookies as described in this document.

If you don’t want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.

Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use.

Our website currently uses the following cookies:

Cookies for managing your current visit:

Name                         Typical content                             Expires
Site session                Randomly generated text              When user exits browser


If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database so that your records are accurate and up to date.

If you wish to makes changes to, or see the information we hold on you, please let us know by emailing us on consortium@howcollege.ac.uk.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected on our website.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information. The major revision will be published on or around the 25th May 2018, in line with GDPR.

For whatever reason, should you wish to lodge a complaint with the Information Commissioner’s office, as is your right, you can do by contacting the ICO directly via one of the options on their website https://ico.org.uk/global/contact-us/

If you have any further queries or comments on our Privacy Policy, please send us an email to consortium@howcollege.ac.uk.or write to us at Heart of Worcestershire College, Osprey House, Albert Street, Redditch B97 4DE.